Refund and Return Policy

Conditions for Returns

To complete the procedure, it is very important for you to have a receipt or proof of purchase. Here are few situations in which you will get partial refunds (if applicable)

• The item you are returning must be unused and without any flaws.
• If you will return any item that’s not present in its original condition, or else it’s damaged or have any missing parts not due to our error.
• Any item that you return to after 30 days of delivery
• All the return items must include the original tags, warranty cards, accessories, freebies and user manuals.
• The product you are returning must be present in its original packaging/box. And make sure you return all the items in the same condition by attaching the return shipping label along with the item.
• Replacement we do our best to delivery as soon as possible but it may take upto 2 weeks our team always try to delivery as soon as we can 

Refunds (If applicable)

After receiving your returns, we will inspect all the products, its condition, packaging and receipt. Then we will notify you via email to confirm you about the returned products that we have received and the time required for refund. For more details read our Privacy Policy.

Valid Reasons to Return an item

You are eligible to return the product in the following conditions:

1. You can return the product only if the delivered item is damaged. It must be destroyed or broken physically or else it must be defective (dead on arrival)
2. Delivered Product is not correct as it’s displayed on the website or else it is incomplete and there are some missing parts that are not sent by the retailer.
3. Moreover, you can return the product if you didn’t need the product anymore or else you have changed your mind about making a purchase from us. You can also return the product if it doesn’t fit you or else you don’t like the item after opening the package. In all these conditions you are eligible to return the item.
4. Damaged Product is to be reported with in 24 hours of delivery. we cannot offer any refund, return or replacement if the issue is reported later.

Late or Missing Refunds (If applicable)

If you have done everything and still you didn’t receive any refund from us then you can contact us at the given Email address (info@jzfurniture.co.uk). We will surely contact you and try to give you a refund as soon as possible.

Sale Items (If applicable)

Before applying for a refund keep in mind that only regular priced items will be refunded. We didn’t offer any refund on the items that you bought on Sale.The price you pay is the price displayed on the product page of this website for your specified size(s) at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Exchanges (If applicable)

Here at JZ Furniture we only offer refund or replacement if you will receive defective or damaged products. If you need to exchange the damaged items for the same item then you can contact us or send us an email. We will surely contact you and replace your items. Replacement we do our best to delivery as soon as possible but it may take up to 2 weeks

Shipping

To return the item keep in mind that you have to pay all your shipping costs by yourself. We didn’t refund any of the shipping costs, as these shipping charges are non-refundable. Keep in mind that the refund amount didn’t include the shipping charges, as we will deduct the shipping cost from the amount, we are refunding to you. So, you are suggested to read out our refund and return policy before sending us complaints about the refund amount. That will help you to avoid any type of conflict or confusion related to the refund amount.

Deposit

we do not take any deposit unless you have a special requirement like you want to customize the size, or color, arrange special delievry or something else.
We do take deposits if someone cancel their orders and makes new orders or makes some changes to their existing order. The deposit will be non-refundable as you will be responsible for making any changes. The deposit will not be refundable if you refuse to take delivery or cancel delivery after getting to your address as we have to pay delivery charges that can be between £50 to £150.