FAQ'S
Frequently Asked Questions
1. What types of furniture do you offer?
We offer sliding mirror wardrobes, sofas, sofa beds, recliner sofas, bunk beds, dining tables and chairs, side tables, ottomans, mirrored chests of drawers and hanging egg chairs.
2. Can I customise a product?
Most of our items are supplied in the sizes, finishes and fabrics shown on the product page and cannot be customised. A small number of ranges can be made to a different size or finish by special arrangement. Please contact us before ordering if you need something outside the listed options, as made-to-order items take longer to deliver and are treated as bespoke.
3. What is your return policy?
You have 30 days from the date of delivery to return an item that is unused and in its original condition and packaging. In addition, under the Consumer Contracts Regulations you have a legal right to cancel your order within 14 days of receiving it, without giving a reason.
If an item arrives damaged, faulty or is not the item you ordered, we cover the cost of collection and you will receive a full refund or a replacement at no cost to you. If you are returning an item because you have changed your mind, you are responsible for the cost of returning it to us, and the original delivery charge is not refunded. Full details are on our Refund and Return Policy page.
4. How long does delivery take?
Standard delivery takes up to 10 working days. Express delivery takes 3 to 5 working days and is available to most of England for an additional charge. Deliveries to Scotland and Wales are made on our standard service only. You will be contacted to arrange a delivery date, and our driver will call you approximately 30 minutes before arrival.
5. How much does delivery cost?
For most of England, standard delivery is free on orders of GBP 250 and over, and GBP 25 on orders under GBP 250. Express delivery is GBP 30. Delivery to Scotland and Wales is GBP 40. The exact delivery charge for your address is calculated and shown at checkout before you pay.
6. Do you offer assembly?
Our items are delivered flat packed to your doorstep with assembly instructions included. Delivery is to the ground floor entrance only and does not include carrying items upstairs, unpacking or assembly. If you would like to discuss assembly, please contact us before placing your order.
7. Can I see the furniture in person before purchasing?
No. JZ Furniture is an online-only retailer and we do not have a showroom or display centre, so we are not able to accept customer visits. Our team will gladly help you by phone, email or WhatsApp, and we can send extra photographs and measurements so you can decide with confidence before you order.
8. What materials do you use?
Materials vary by product and the exact specification, including dimensions and finish, is listed on each product page. If a detail you need is not shown, please contact us and we will confirm it before you order.
9. Do you offer finance or instalments?
Yes. You can pay in instalments using Klarna or PayPal Pay in 3 at checkout, subject to their eligibility checks and terms. These are provided by Klarna and PayPal, not by JZ Furniture, and their terms will apply.
10. How do I contact customer service?
Email info@jzfurniture.co.uk, call 0208 064 2202, or message us on WhatsApp on 0741 269 9977. Our customer service hours are Monday to Friday 10:00 to 17:00 and Saturday 10:00 to 16:00. We are closed on Sunday, and messages received outside these hours are answered on the next working day.